Frequently Ask Questions

I’ve had an accident! What do I do?
Calling your insurance company is usually the first step. They will guide you through the process and give you a claim.

Phone Cactus Collision & Paint Inc with your claim number and information on your car’s make, model, year, and whether it is drivable or in a tow yard.

We will help you with the next steps and help you with your replacement vehicle's needs if required.

Do I need an appointment?

At Cactus Collision & Paint Inc, we always try to work on your schedule, and so we do our best to book an estimated appointment that works best for you. Our regular hours are from Monday through Friday between 08:00 AM - 05:00 PM, closed weekends and statutory holidays.

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Can I Get My Car Repaired at Your Collision Centre in Kamloops Even When My Deductible Is Not Waived Yet?

Yes, you can get your car repaired immediately in our collision centre. As per the claim’s policy, you might have to pay the deductible at the time of repair, which will get reimbursed by ICBC after it is waived.

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Will You Be Able to Match the Paint on My Automobile?

Yes, you can count on us to paint your vehicle, matching its existing colour. We are committed to serving our customers in the best possible way, using only high-quality paints, so that your car looks like new.

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After the Accident, How Do I Know My Car Is Still Driveable to Your Collision Centre?

When it comes to checking whether your car is driveable or not, you need to be sure that it’s safe to operate. Here are a few common safety problems you should check for:

• If you observe any fluid leakage.

• Whether your headlights are working or not.

• If you have any broken windshields.

•  If you have any flat tires.